Frequently Asked Questions

Planning a pool or outdoor project comes with a lot of questions. From timelines and design options to maintenance and materials, we’ve gathered answers to some of the most common questions we hear from clients. If you don’t see what you’re looking for, our team is always happy to help.

How long does it take to build a pool?

Project timelines vary based on pool type, weather, permitting, and site conditions. Residential pools typically take several weeks from excavation to completion once permits are approved. Commercial pools may take longer due to additional inspections, health department approvals, and coordination with other trades.

What factors affect the cost of a pool?

Pool cost is influenced by size, design complexity, materials, site access, soil conditions, decking, fencing, equipment selections, and required code features. Commercial projects may also include ADA requirements, health department approvals, and additional engineering.

Do you handle permits and inspections?

Yes. Carolina Creations can coordinate and manage required permits and inspections as part of our project services. Certain jurisdictional fees (tap fees, impact fees, system development charges, etc.) are typically paid directly by the owner unless otherwise noted.

Can you help with pool design and layout?

Absolutely. We work closely with homeowners, architects, engineers, and developers to refine pool layouts that balance aesthetics, functionality, safety, and budget.

What types of pools do you build?

We construct both residential and commercial pools, including fiberglass and custom concrete (gunite)
pools, depending on project needs, site conditions, and long-term usage requirements.

Can pools be built year-round?

Construction can occur year-round in many cases, but weather, inspections, and material lead times may
impact scheduling. We will provide realistic timelines based on current conditions.

What is included in your pool proposals?

Our proposals clearly outline the scope of work, materials, equipment, and services included. We also
identify exclusions and owner responsibilities to avoid surprises during construction.

Do you offer value-engineering options?

Yes. We frequently provide alternates and value-engineering options to help align the project with budget
goals without compromising safety or code compliance.

Will you coordinate with our architect or engineer?

Yes. Collaboration is a key part of our process. We routinely coordinate with design professionals,
inspectors, and owners to ensure smooth execution.

What is the best pool type for my backyard?

The best pool depends on your yard size, access, soil conditions, desired features, and budget. Our team
will walk you through the pros and cons of each option.

How much space do I need for a pool?

Space requirements vary by pool type and local setbacks. We evaluate your property and local zoning
requirements before finalizing a layout.

Do you offer payment schedules?

Yes. Payment schedules are outlined in our agreements and are typically tied to construction milestones.

What maintenance is required after installation?

All pools require routine maintenance. At project completion, we provide guidance on equipment
operation, water chemistry, and recommended maintenance practices.

Do you install saltwater pools?

Yes. Saltwater systems are available for both residential and commercial applications, depending on
project requirements.

Can you include decking, fencing, and landscaping?

Yes. We regularly integrate pools with surrounding decking, fencing, and landscaping for a cohesive
finished product.

What warranties are provided?

Warranties vary by manufacturer and material. All applicable warranties are provided at project close-out.

Do you build pools that meet ADA and health department requirements?

Yes. All commercial pools are built to meet applicable local, state, and federal regulations, including ADA
accessibility and health department standards.

Do you have experience with HOAs, apartments, and developers?

Yes. We have extensive experience delivering amenity pools for HOAs, multifamily communities, and
large-scale developments.

Can you meet aggressive schedules?

We understand critical deadlines and work closely with all stakeholders to keep projects moving
efficiently. Final timelines depend on permitting, inspections, and coordination with other trades.

Do you provide bathhouses and accessory structures?

Yes. We can construct bathhouses, shade structures, fencing, and related amenities as part of a complete
amenity package.

Are utility tap fees or impact fees included?

No. Utility tap fees, impact fees, capacity fees, and similar jurisdictional charges are typically not included
unless specifically stated. These fees are set by local authorities and paid directly by the owner.

Do you provide start-up and turnover training?

Yes. At completion, we provide system start-up and walk-throughs to ensure proper operation and a
smooth transition.

Are utility tap fees or impact fees included?

No. Utility tap fees, impact fees, capacity fees, and similar jurisdictional charges are typically not included
unless specifically stated. These fees are set by local authorities and paid directly by the owner.

Do you provide start-up and turnover training?

Yes. At completion, we provide system start-up and walk-throughs to ensure proper operation and a
smooth transition.

Do you provide full landscape installation?

Yes. We offer complete landscape installation services, including planting, irrigation, and coordination with
site plans and engineered drawings.

Can you install landscaping from architect or engineer plans?

Absolutely. We regularly install landscapes from construction documents and can suggest approved
substitutions when needed.

How do you ensure plant success?

We follow industry best practices for installation and provide plant warranties when applicable, subject to
proper care and irrigation.

Is irrigation included?

Irrigation can be included when specified in the project scope.

What types of hardscapes do you install?

We install pavers, concrete, retaining walls, seat walls, walkways, patios, and other hardscape features.

How do you handle drainage?

Proper drainage is critical. We design and install hardscapes with grading and drainage solutions
appropriate to each site.

What services are included?

Our grounds management programs may include mowing, edging, pruning, seasonal color, mulch,
irrigation monitoring, and site enhancements.

Are maintenance plans customized?

Yes. Every property receives a tailored maintenance plan based on its needs, usage, and budget.

How often are crews on site?

Service frequency is determined by the maintenance agreement and seasonal requirements.

Who is my point of contact?

Each property is assigned a dedicated account manager for consistent communication and oversight.

Can services be adjusted to meet budget?

Yes. We work closely with clients to prioritize services and align scope with budget goals.

How long have you been in business?

Carolina Creations has 30 years of experience serving residential and commercial clients throughout the
Carolinas.

Are you licensed and insured?

Yes. We are fully licensed and insured for the services we provide.

How do changes get handled during a project?

Any changes to scope are documented and approved through a formal change order process to maintain
clarity and transparency.

How do we get started?

Simply contact our team to schedule a consultation. We’ll walk you through the process and next steps.